Shipping and Returns

Shipping

Orders up to 2kg are shipped by Royal Mail.  Next day delivery is avialable on all orders up to 1kg in weight. Orders received before 1pm will normally be shipped the same day.  Orders received at the weekend or on a bank holiday will be shipped the next working day. Delivery times are based on Royal Mail, MyHermes or Parcelforce (where relevant) delivery times and they are an estimate only.  Please allow up to 10 working days for delivery of your order though usually 3 is enough. Standard UK shipping is free for all orders over £30 excluding postage.

 

UK Standard Delivery

(3-5 working days delivery, please allow longer for deliveries to UK Offshore, NI and Highlands addresses*) Orders up to 2kg are sent via Royal Mail, orders from 2-10kg are sent via MyHermes. Up to 500g - £2.95 Up to 1kg - £3.95 Up to 1.5kg - £4.95 Up to 2kg - £5.95 Up to 5kg - £7.95 (via MyHermes or UPS) Up to 20kg - £10.00 (usually UPS) 

Wholesale UK orders are usually shipped via UPS unless customer specifies another preferred service. Charges vary but most are about £10 for up to 20KG anywhere in the UK. All UPS deliveries are signed for. Failed deliveries or damaged goods must be notified within 7 days of expected delivery date.

UK Next Day Delivery via Royal Mail

Available for orders place before 1pm Monday to Thursday (except Bank Holidays) Up to 1kg - £9.95 Next day delivery is guaranteed to be the delivered the next day before 1.00pm via Royal Mail. Please place your order before 1.00pm to ensure it will be sent out on the same day.  Next Day Delivery does not include Saturday delivery.  Next Day delivery orders received before 1pm on a Friday will be delivered the next working day.  Orders received after 1pm on a Friday will not be shipped until the next working day. 

International Shipping

ROI and Europe

Under 250g - £4.95 250g to 500g - £6.95 500g to 1kg - £9.95 1kg to 1.5kg - £12.95 Up to 2kg - £14.95 Up to 5kg - £19.95 Up to 10kg - £24.95 

Rest of World

Under 250g - £5.95 250g to 500g - £8.95 500g to 750g - £12.99 750g to 2kg - £14.95 Up to 5kg - £19.95 Up to 10kg - £24.95 

Wholesale Orders

Retailers that wish to buy goods wholesale from us must order in minimum amounts of £250 + VAT per order. The first wholesale order of £250.00 or over will qualify for free UK shipping which will be by UPS 3 Day service, based on business days.

 

Returns Policy

We hope you'll be pleased with your purchase. If you wish to return anything bought from us, we'll be happy to refund or exchange a product provided it's in fully resaleable condition. Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. This does not affect your statutory rights. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge made on orders if they are returned to us within 7 days of receipt where the goods are faulty, damaged or have been shipped wrongly. If you have simply changed your mind we will still make a full refund subject to the criteria above but we will not refund the shipping cost. If an order is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect. *None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.