Shipping and Returns
Orders up to 2kg are shipped by Royal Mail or our courier agent which largely uses Hermes in the UK. Next day delivery is available on all orders up to 1kg in weight. Orders received before 1pm will normally be shipped the same day. Orders received at the weekend or on a bank holiday will be shipped the next working day. Delivery times are based on Royal Mail, MyHermes or Parcelforce (where relevant) delivery times and they are an estimate only. Please allow up to 10 working days for delivery of your order though usually 3 is enough. Standard UK shipping is free for all orders over £30 excluding postage.
UK Standard Delivery
(3-5 working days delivery, please allow longer for deliveries to UK Offshore, NI and Highlands addresses*) Orders up to 2kg are sent via Royal Mail or courier, orders from 2-10kg are sent via MyHermes or DPD.
Wholesale UK orders are usually shipped via UPS or DPD unless customer specifies another preferred service. Charges vary but most are about £10 for up to 20KG anywhere in the UK. All UPS deliveries are signed for. Failed deliveries or damaged goods must be notified within 7 days of expected delivery date.
UK Next Business Day Delivery
Only available for orders placed before 1pm Monday to Thursday (except Bank Holidays). Next Business Day delivery is an affordable option via our Courier service but it isn't guaranteed. If your order is very urgent please use the 'Notes' box on the order form to advise us, or call 07904 410588 and let us know, we are happy to do what we can to help.
Please place your order before 1.00pm to ensure it will be processed on the same day. Next Day Delivery does not include Saturday delivery. Next Day delivery orders received before 1pm on a Friday will be delivered the next working day. Orders received after 1pm on a Friday will not be shipped until the next working day.
We are fortunate in that we have customers all over the world and we ship as far as New Zealand and Australia. We are happy to weigh your order prior to shipping and advise you of the total cost, please email firstname.lastname@example.org if this would help.
Retailers that wish to buy goods wholesale from us must order in minimum amounts of £250 + VAT per order. The first wholesale order of £250.00 or over will qualify for free UK shipping which will be by UPS 3 Day service, based on business days.